Director, Employee Experience

THE BROAD

The Broad’s mission is to make contemporary art accessible to the widest possible audience. Founded in 2015 on Grand Avenue in downtown Los Angeles by philanthropists Eli and Edythe Broad, the museum offers free general admission and presents an active Program of special exhibitions and innovative live events, all within a landmark building designed by Diller Scofidio + Renfro. Welcoming around 900,000 visitors per year, The Broad is a bustling public space, and serves as home to the Broad collection, one of the world’s leading collections of postwar and contemporary art, which continues to grow as new artists and artworks are added. The museum is also the headquarters of The Broad Art Foundation’s worldwide lending library, which has been loaning collection works to museums around the world since 1984. To create greater public access, The Broad will break ground on a 55,000 square-foot expansion in early 2025. 

ABOUT THE POSITION

The Broad aims to create a welcoming, inclusive space where equity in our practices, culture, and audience connection is fostered. We encourage innovation and the questioning of convention, aspiring to lead with relevance and imagination in all we do. The Director, Employee Experience is the chief talent scout, equity conscience and organizational development resource for The Broad. The ideal candidate is a champion of our core values, a business partner and change agent who drives the organization’s people strategy and essential functions of employee relations and compliance. The position reports to the Chief Operating Officer and collaborates with our executive leadership team to foster knowledge and initiatives to attract, develop, include and retain employees in alignment with organization’s values and goals. The Director will support The Broad’s growth philosophy by recruiting top talent, insuring employee belonging, developing the next generation of conscious leaders, and maintaining a values-driven culture. The Director will possess high emotional intelligence, think holistically and strategically, and bring applicable best practices to the museum. The position will model respect and sensitivity for differences; promote the value of diversity and an accessible environment. The Director will serve as an articulate spokesperson for the objectives, ideals and ambitions of the organization, internally and externally, as we support and serve our employees.
 

DUTIES AND RESPONSIBILITIES
 

• Serve as a trusted advisor and internal consultant to the Chief Operating Officer, implementing inclusive people strategies, fostering an engaged culture, leading change and driving continuous process improvement. Provide guidance on workforce planning, succession planning, and professional development pathways that honor our diverse workforce.
• Operationalize, communicate, model and measure the organization’s values, building and maintaining a great place to work.
• Support the employee life cycle by developing and evolving programming and communications for removing bias and supporting equitable performance, pay, and promotion goals.
• Develop compensation strategies featuring the total rewards philosophy, pay levels and incentive/reward systems aligned with our inclusive vision and strategy.
• Partner with the managers we invest in to ensure that organization structure, design, staffing, and utilization of human resources are effective and consistent with organizational needs.
• Improve diversity in all its facets, work relationships, build morale, increase productivity and retention as key performance indicators. Anticipate and facilitate resolution of employee relations issues.
• Provide day-to-day performance management guidance to line management (coaching, counseling, career development, disciplinary actions).
• Establish formal career and leadership development systems and provide resources to our managers, i.e., training, coaching and mentoring programs.
• Maintain in-depth knowledge of the organization’s workings, culture and legal requirements related to diversity programming, risk reduction and regulatory compliance.
• Maintain knowledge of cultural trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law; apply this knowledge to communicate changes in policy, practice, and resources to upper management.

EXPERIENCE AND QUALIFICATIONS

• Ten to fifteen years of progressive HR experience. Bachelor’s Degree in Human Resources, Business or other related discipline. DEIA certification preferred.
• Previous leadership experience in a diverse, dynamic, growth-oriented organization. Interest in museums, cultural institutions, or nonprofits.
• Successful track record of Human Resources leadership with involvement in inclusive programming, organization design and development, change management, employee relations, compensation and benefits, employee training and development and federal and state employment laws.
• Implemented new HCM with a focus on user experience.
• Demonstrated ability to engage and influence at all levels of the organization, including the senior executive team. Experience leading transformation initiatives.
• Strong presentation skills and ability to present ideas and training to all levels of the organization.
• Strong conflict resolution, negotiation and facilitation skills.
• Strong computer skills including Microsoft Office Suite (Outlook, Excel, Word and PowerPoint).
• Experience working at a non-profit or in the Arts is a plus. 

ADDITIONAL QUALIFICATIONS
 

• Support and demonstrate the museum’s culture of developing a diverse, equitable, inclusive, and accessible environment for staff, contract staff, vendors, and visitors.
• Approach work with integrity and honesty.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Employment is contingent upon a satisfactory background and reference check.

PHYSICAL REQUIREMENTS

Physical abilities to perform all core functions and duties, including the ability to talk; hear; stand; walk; climb; balance; stoop; kneel; crouch; crawl; push; pull; reach; lift up to 30 pounds; manual dexterity including but not limited to the ability to feel, finger, and/or grasp; central and peripheral vision; visual acuity including but not limited to color vision, depth perception, close vision, distance vision, and visual acuity to view a computer monitor; visual acuity to operate a motor vehicle, tools, and/or specialty equipment.

WORK ENVIRONMENT
100% onsite

COMPENSATION AND BENEFITS

The range for this position is $145,000 to $165,000.

Employees can expect to work 40+ hours each week.

Employees hired into this position are eligible for the following benefits: medical, vision, dental, employee assistant program, paid vacation and holidays, sick leave, retirement, life insurance, and short- and long-term disability.

Additional benefits may include employee discount at The Shop, free parking or annual free personalized LA Metro pass or bike stipend or walk stipend, discounts at local eateries, and more.
 

Equal Opportunity Employer

The Broad is an equal opportunity employer, and we aspire to reflect the diversity of Los Angeles in both our staff and our visitors. It is the practice of The Broad to offer equal opportunity consistent with applicable federal and state law in all aspects of employment.  All employment decisions will be made in compliance with applicable federal and state laws prohibiting discrimination on the basis of race (including traits historically associated with race, including but not limited to hair texture and protective hairstyles), religion, creed, color, national origin, ancestry, marital status, sex, pregnancy, gender, gender identity, gender expression, age, medical condition (as defined by California law and including Acquired Immune Deficiency Syndrome (AIDS), actual or perceived), genetic information, physical or mental disability, sexual orientation, military or veteran status, having filed a discrimination complaint or any other status protected by applicable law. The Broad believes that by actively building a diverse workforce we can innovate, inspire, and engage with the widest possible audience. 

The statements in this description represent typical elements, criteria, and general work performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the job.

*Reasonable accommodations will be made for qualified candidates with disabilities in accordance with the ADA and the ADAAA.

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